Telephone System

Cisco are sending us a replacment telephone server which would arrive on monday or tuesday. Once we get this we will configure this and test making and receving calls then update on Avar Facebook.

Please note the phone system will be down from 8am – 9am.

There will be interruptions throughout the morning and possibly afternoon as we are working with Cisco to resolve the issues of it going silent after a few minutes as well as improving the call quality.

Plase also note call are NOT BEING RECORDED as we [...]

Is unwell today but expects to be in tomorrow.

We have installed a new version of Camtasia Version 7 to do the trainings.
Please feel free to use from your Avar Menu Manager on application folder.

Regards

Ashar

Dear All

Just to update you our outside call transfer issue has been resolved and now you can use that function.

Dear All

Just to let you know that we are having problem to transferring outside call to any extension. 

When we trying to transfer outside call to any of extension and if the extension is busy and you want to again connect to the outside call person you unable to connect with that person.

This function works fine when you [...]

The preparatory work in relation to the above exercise has started in earnest and has been set to complete Stage 1 by Friday 17.  It includes amongst other things the following:

Reorganising the logo
New Templates in:

 Word
HTML
Outlook
E-Layouts
Newsletter
Websites
Presentation
Excels
One note
Infopath
Manny other in their priority order

Change in Outlook signature

There are many many other areas and y0ur contribution and input would [...]

There is a technical issues with the primary and secondary broadband connection running simultaneously. So I have disabled the backup connection so it doesn’t run concurrently instead for temporary measures it will kick in when the primary one BT Broadband fails.

A new Template has been updated and will be released today for preparing Property Income & Expenditure Account.

This should be used henceforth for this type of work.

Ashar will be tidying up the telephone system cables as well as testing the Fax this morning so please be aware there may be some disruptions.

There is a new work schedule located in filing which is to be used for any all MIS & IT support related tasks.

All work that is required by anyone must be entered onto this schedule and assigned to Ash (AV) who will then reallocate the work.

Any issues requiring immediate matter please use code USS007, put it on [...]

The MIS development team have been instructed to give immediately and urgent support. providing the following procvedure is followed:

Bring to AV’s attention the matter is urgent and causing delays
Approved by me.
Until further notice code is allocated
The code is used Sunny, Ashar & Anish will drop everything to help.
They will later (within 7 working hours) report [...]

I have to say that it is disgraceful that the Key individual Teams members have blatantly ignored my repeated requests to work within the firms SSAP and in particular my requested to clear up their Intranet Action List, to mention an example.

I will be speaking to all those individuals separately (no matter who they are) in [...]

This has been amended and vastly simplified as a temporary measure.

One can now limit the e-mails to those that are sent out for a day or a range of days and not any individual.

As a result the reading of e-mails, in filling can be accelerated and I will show everyone in 2 minutes how this can [...]

In relation to the above please note as follows ( includes Telephone Calls Recording+ Dictated Voice E-mails)

Only external calls are recorded
Therefor NO internal calls are recorded or held on Server.
Katy will be introduced & Trained on the entire systems on return and she will then carry out a training exercise.
Temporary short notes + voice files [...]

Over the next couple of weeks all computer systems are being updated and notes will be published on facebook as to the procedure that need to be adopted as these systems are being changed. So please watch out for them and raise any questions with Ashar & Sunny if you need explanation.

Where possible, explanations will [...]

katy will be returning bnack to office on Monday 12 July 2010

No further work is to be done on this client until further notice and until the clearance from Ash personally, in  writing.

Just to let you know that appearance of our fax title for the recepients of fax is AVAR.

Please be aware of the following when making outgoing calls, dial either 9 or 8 according before placing the call:

1. DIAL 9 – For any geographical number i.e. numbers starting with 01 or 02.
2. DIAL 8 – For All other calls i.e. mobiles, international